Koki Customer Satisfaction Survey 2025 Results
Every November, Koki, Fraser Technologies’ trusted partner in soldering materials, conducts an annual customer satisfaction survey to ensure its products and services continue to meet the highest industry standards. This year’s results are in, and 2025 saw the highest number of respondents ever received, topping 2024’s highest ever record.
Compared to the previous survey, Koki achieved significantly higher number of responses from Europe, America, and Southeast Asia.
Especially, Europe accounted for nearly half of the total responses for the first time, driven by active participation from customers across the region.
Fraser Technologies as a the sole UK partner believes this reinforces Koki’s commitment to delivering excellence in soldering wires, pastes, and fluxes.
The satisfaction rate as a business partner increased to an impressive 99%
Koki's Outstanding Satisfaction Ratings
The results of the 2025 survey highlight Koki’s unwavering dedication to quality, reliability, and customer service
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Overall Satisfaction
The satisfaction rate as a business partner increased to an impressive 99%, demonstrating Koki’s continuous improvement and commitment to its customers.
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Logistics & Delivery
Customers praised Koki’s efficiency in logistics, response times, and lead time management.
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Compliance Documents
Koki continues to provide comprehensive and timely documentation to meet stringent environmental regulations and industry requirements with a 99% Satisfaction rating.
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Product Quality Consistency
As in the previous year, the satisfaction rate remained exceptionally high at 99% further solidifying “quality consistency” as one of Koki’s core strengths.
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Technical Support
The survey results increased from last year to an impressive 99% Satisfied – reinforcing Koki’s commitment to deliver the highest quality of service to customers.
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Sales Representatives including Distributors
99% Satisfied! The quality of service from Koki’s sales representatives, including distributor support, was recognised as a strong contributor to customer satisfaction.
Looking Ahead: Continuous Improvement
In addition to reaffirming Koki’s commitment to quality, the 2025 survey outlined clear action plans to expand and enhance content, including the introduction of more video as part of Koki’s growing media activity. This builds on the successful launch of Koki’s new website in September 2024. The enhanced digital platform now gives customers improved access to product information, compliance documentation, and the latest industry insights.
Trusted by Industry Experts
Koki continues to strengthen its position in the market through a consistent focus on quality across its solder wires, pastes, and fluxes. Recent survey findings highlight a high level of customer confidence, with many clients expressing strong satisfaction and a willingness to recommend both the products and the technical support provided. This feedback reinforces long-term relationships and underpins ongoing collaboration moving forward.
As Koki’s exclusive UK partner, Fraser Technologies is proud to support the delivery of high-performance soldering materials to customers across the region. We’re especially grateful to everyone who took part in this year’s annual feedback survey, which saw a record number of responses. Your input and time are genuinely appreciated.
Customer insight plays a central role in shaping continuous improvement and product development. With that collaboration in place, we look forward to another year of advancing soldering technology and delivering the high standards of service our clients expect.
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As experts in the field, Fraser Technologies have a deep understanding of the challenges and opportunities facing our clients’ industries and sectors. Our insights and independent recommendations are based on over 55 years experience, and rigorous analysis of the options available to you.
